• Phone Service Questions
  • Is service provided outside of the U.S.?
    No, AccessLine service is only provided in the U.S.
    What features come with the phone service?
    For a complete list of features, click here.
    Can I keep my current phone number?
    Yes, AccessLine allows you to transfer or "port" your existing phone numbers. This applies to toll-free numbers as well.
  • Pricing & Billing Questions
  • How can you offer such savings?
    Since you are using your existing data connection for your phone lines you don't have the expense of bringing in separate phone lines.
    Do I have to sign a long contract?
    AccessLine does not believe in one, two or three year contracts. The service contract length for AccessLine is month to month. We believe that we need to earn your business every day, week, month and year.
  • Setting Up Your System & Service Questions
  • How long does it take to transfer or "port" an existing number to AccessLine?
    Transferring an existing number to AccessLine can take up to 3 weeks. Much of this depends on how quickly you submit your number transfer paperwork and the accuracy of the information you provide.
  • Whom to Contact Questions
  • Who do I call if I have an issue with my phone lines (service)?
    You will contact AccessLine Customer Service with any questions regarding your phone lines, billing questions or to report an issue.
    Who do I call if I have billing questions?
    You will contact AccessLine Customer Service with any questions regarding your bill.
  • Miscellaneous Questions
  • What other services do you offer such as conference calling, etc?
    AccessLine offers toll-free service, automated attendant, WebFax service, conference calling, voicemail boxes and more.