County, State, and Federal agencies have been implementing new processes and procedures to assure that all communications carriers are able to support them with specialized communications in emergency situations, whether customers make use of them or not. These programs have expanded significantly in recent years, and participation by all communications carriers is required. In the past AccessLine has largely subsidized the cost of providing E911 service, passing on only a portion of the E911 cost to the customer. With the current surcharge, AccessLine continues to subsidize the overall cost of E911 service by up to 45%.
All telephone calls move across multiple carrier networks from their point of origin to their point of completion. Every carrier charges AccessLine for the right both to connect to, and transit their network. Unfortunately, many of these carriers raise both these fees on a periodic basis. In addition, in November 2011 there was the Carrier Access Reform for Inter-state VoIP traffic. This reform increased the cost of connection fees (access fees) paid to the various RBOCs, CLECs and ILECs for VoIP inter-state minutes. These costs were passed on to us by our vendors beginning December 2011. We have done what we could to reduce the effect of these additional charges but now find it necessary to pass part of this increased cost to our customers.
With AccessLine's Referral Rewards Program, both you and your customers win! Once you enroll in the program, you're eligible to make anywhere from $50 to $400 on every customer you refer to us! It's easy, and a win/win deal for both you and the individuals you refer; they receive a special reward for signing up (and a great business phone service that helps them increase savings and productivity for their businesses), and you receive a substantial cash payment! Click here for more information.