FAQs for International Local Access
How does the service work?
Note that Canadian International Local Access Numbers are provisioned directly by AccessLine as the Intl Local Pass-Thru #.
How should this be set up in Customer's PBX?
The PBX technician should program the local Basic DID provided by AccessLine into the PBX. This can then route as needed through the Customer's PBX. Give callers the International Local Access Number.
How should this be set up in Customer's hosted call center tenant?
Unless special instructions are provided with the tenant service, program the local Basic DID provided by AccessLine into the tenant. This can then route it as need through the tenant service. Give callers the International Local Access Number.
How is this identified on Customer's invoice?
The Intl Local Pass-thru # is presented on the invoice PDF and CSV as a separate sub-account and line item. All billing charges and call history are assigned to this sub-account. The International Local Access Number and Country are identified in the subscriber account name.
Note that Canadian International Local Access Numbers are presented on the invoice as the Intl Local Pass-Thru #.
Can this be used as a phone number routing to remote employees?
No. This is a remote market access INBOUND service only. It should not be used for remote employees or phone service at offices located outside of the United States of America.
Is 911 supported through this service?
No. 911 service is available only at prequalified address in the United States of America. The customer is responsible for ensuring there is no expectation for users of this International Local Access service regarding public safety agency emergency 911 responses.
Is number porting supported?
No. AccessLine does not support porting International Local Access numbers to or from our carriers.
How does Customer test the service?
The Customer is responsible for all testing from the International location. Arrange for someone in the relevant country/city to call the International Local Access Number and confirm it routes as specified.
Are there limitations on calling areas or phones?
Yes. Generally these services are designed to support calls from heavily populated metropolitan areas. Calls from outside the main population centers for a city/country are not guaranteed. Calls from mobile phones and/or payphones are also not guaranteed. Foreign telephone administrators may impose separate surcharges on calling outside the local area and/or from payphones.
Are there limitations on use of the number?
Yes. Foreign telephone administrators have restrictions on how these services may be used. Examples of restrictions include resale of service, use as calling cards, debit cards, pre-paid calling cards, call-back services, operator assisted calling, dial-tone, interactive voice response services, third country termination (beyond the U.S.), and conferencing. If a customer provides these services from a country that has a specific restriction for some or all of these applications, the customer number could be cut-off and another number will not be resissued to that customer by the Foreign Telephone Administration. AccessLine makes no representation that the policies and limitations posted here are comprehensive or current and we assume no liability for losses that the customer may incur as a result of international numbers being disconnected or interrupted by Foreign Telephone Administrations. Policies and dialing patterns may change at the discretion of foreign telephone administrators without notice.
What information is needed for trouble reporting?
The Customer is responsible for all testing from the International location. Arrange for someone in the relevant country/city to call the International Local Access Number and provide detailed information to you regarding what happened. Troubleshooting must include: