The Business-Class Features You Deserve
With AccessLine SmartVoice, your customer keeps the same phone equipment and features they already have today. We let you provide them additional features such as remote call forwarding, sequential ringing, voicemail, automated attendant, fax mail and much more. All additional features work with the customer’s existing phone system.
On Premise Equipment
Network Connection Device
If your customer orders SmartVoice Express, your customer will use their existing Network Connection Device. SmartVoice includes a Network Connection Device that is installed at your customer location to interconnect with a voice-dedicated broadband circuit and either the analog or digital gateway.
Analog or Digital Gateway
Both SmartVoice Express and SmartVoice include either an analog or digital gateway device, depending on how many lines of service are ordered for a site, that is installed at a customer's location to interconnect with their PBX using either standard analog phone lines or T1 or ISDN PRI trunks.
Calling Features
Local Numbers
SmartVoice provides local phone numbers in over 85% of the top 100 Metropolitan Statistical Areas.
Toll-Free
SmartVoice provides dedicated toll-free service.
Domestic Long Distance
Employees can place long distance calls at AccessLine's low rates.
International Long Distance
Employees can place international calls at AccessLine's low rates
Free Inter-Office Calling
Unlimited free calling between offices for multi-site companies.
Remote Market Number
Why spend thousands of dollars establishing a branch office out of state? Purchase a phone number specific to any chosen area, regardless of your current location, and gain a local presence anywhere in the nation for only 15¢ per month!
E-911
SmartVoice supports E-911 emergency services, which provide your phone number and address to the emergency operator.
Directory Listing
Your business numbers can be listed in local phone white page directories.
Directory Assistance
Employees can access directory assistance services.
Local Number Transfer
Move your existing local numbers to your new SmartVoice Service.
Toll-Free Number Transfer
Move your existing toll-free numbers to your new SmartVoice Service.
Management Tools
Advanced Administrator Tools
Advanced service administrator tools allow your office administrator to review your monthly bill, disallow calls to designated numbers, assign verified and unverified account codes for expense and sales tracking, and more.
Personal Management Tools
Users who have been assigned advanced features such as voicemail, webfax or FollowMe numbers may access and manage their features through and easy-to-use website.
Enhanced Features
Voice VPN
Voice VPN provides on-net calling capabilities, allowing multi-site companies to call between sites for free.
Barred Numbers
The service administrator can disallow employees from placing calls to designated numbers, prefixes, or area codes.
WebFax Service
A "virtual" fax service that allows you to receive and manage your faxes via the web, WebFax also gives you the ability to send faxes right from your Windows-based PC. Senders simply dial your WebFax Number from their fax machine and transmit their faxes. Recipients are notified of new faxes via email or any wireless device. Faxes may be viewed, printed, or forwarded to any email address or fax machine, and, from a Windows-based PC, to one or more fax machines, as well as to personal mailboxes.
Toll-Free Conference Calling
Hold a conference call from any location! Host both "Always-On" (reservation-less) and "Scheduled" reserved) conferences.
Call Forwarding
Employees can forward calls to any location.
Call Screening
Call screening provides three ways for users to manage their inbound calls: voice screening, private code, and urgency screenings.
Sequential Ringing
Employees can forward calls to multiple phones that will ring in a designated sequence.
Simultaneous Ringing
Employees can forward calls to multiple phones that will ring all at the same time.
Voicemail
Optional voice mail provides messaging capability with phone and Web access.
Group Messaging
Group messaging allows employees to forward and send voice mail messages to previously defined or "on the fly" groups.
Hunt Groups
Hunt groups allow inbound and outbound calls to search for the next available line among a predetermined number of lines.
Automated Attendant
Auto attendant greets callers and provides menu options for routing callers to the right person, department, or information. Auto attendant also includes dial-by-name and dial-by-extension, and is fully configurable by the service administrator.
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