 
"A better connection"
- June 2010
Costco Members Robin and Tim McFall talk about how Accessline's Digital Phone System provided them with the calling features they needed for their business, at a price that beat the nearest competitor's quote by almost 50%.
- Click here to read their comments.
"AccessLine easy and cost effective"
- April 2010
Costco Member Ron Steckler talks about how Accessline delivers savings AND service.
- Click here to read his comments.
"AccessLine a good call"
- December 2009
Costco Member Bill Pucciarelli was dissatisfied with his business phone service provider. So he turned to AccessLine.
- Click here to read his comments.
"Big business-phone savings"
- September 2008
Costco Member Traci Ross thought she'd never find the right phone system for her business, until she discovered AccessLine.
- Click here to read her story.
Love the product, it was low cost and super easy to install. Customer service is always very prompt and professional. This is an excellent business phone system for small businesses like ours.
Tim Nguyen
Thien Thuy Realty, LLC
AccessLine provided our start-up the opportunity to have a "big business" look and feel right from the start. The service and equipment were very affordable, and the customer service has been excellent. We particularly like the auto attendant feature, which gives us a chance to serve our customers more efficiently from the time of their first call and beyond.
Tracy
Claremont BioSolutions
Not enough praise for this company, and I would highly recommend it to everyone. All representatives from AccessLine are courteous, professional, knowledgeable, and have the utmost patience with me (even though I am not technically savvy).
Diane Miecnikowsi
S. Posner Sons, Inc.
|
|
Everything's Bigger in Texas, Including the Savings!
Customer Name: Trey Clark
Customer Company: OsteoSolutions
Customer Location: Dallas, Texas
Costco Member Trey Clark had been considering implementing a VoIP phone solution for his Dallas-based business, OsteoSolutions. He'd heard some great things about VoIP, and had done some preliminary research, but he'd tabled the idea until he read an article in the Costco Connection talking about AccessLine's Digital Phone System for business.
Reading the article renewed his interest, and he did some research, both on AccessLine and some of their competition. "What I found was that AccessLine was offering not only great rates, but much more than their competition in the way of features and benefits."
"With my previous service provider, I had one local phone number, one toll free number, and voicemail, and just those few services alone were costing me $125 per month. With AccessLine, I now have two dedicated phone lines, fax with web-based faxing, a local number, two toll free numbers, and a new phone system, and I'm paying significantly less. And the best thing is, I save more as time goes by…by next year, I'll be saving 56%!"
Faxing, in particular, was one of the key selling points. "Once I saw the fax options, I knew which system I wanted. My business involves working with doctors and medical offices, and fax is how I do much of my business. The system also supports a headset, and I use one so much that was also kind of a given."
That fact that AccessLine is a Costco partner was another factor in the decision. "You know that if Costco is backing someone, they're a business you can trust and depend on."
Clark is someone who's an expert on how the right kind of equipment can really benefit a small office, and he gives AccessLine high marks for designing this system with small businesses in mind. "In my line of work, I don't just sell solutions, I also consult with doctors about which kinds of equipment will best fit their needs and their budgets. It has to be easy to install and understand, and it has to help they need to be able to see the benefits. AccessLine's system follows this line of thinking. The system works for any small business, not only because of the price, but also because of how scalable it is. The features you need are all there, and you can just add them as you need to."
"Between the feature set and the savings, I'd give my experience with AccessLine a 10 out of 10."
|
|
AccessLine Delivers Savings and Support
Customer Name: Raul Valentini
Customer Company: Fish by Design
Customer Location: Fish by Design
Costco Member Raul Valentini, owner of Fish by Design, was promised everything when he decided to go with a business phone service from a telecom giant. "They had me convinced that my time and money would be well spent."
However, that promise was short lived for Raul. "My previous provider failed to live up to their offer," he said. "I could never get through to their customer support line, and on numerous occasions, I had no choice but to start the calling process over. It took forever!"
In these tough economic times, Valentini could not afford to be on the phone line to nowhere. "Right now, my business is in survival mode, and I have lost a lot of business." With his patience running low, he felt he was giving up too much time, paying too much money, and getting too little in return to continue down the same path.
During a visit to his local Costco Warehouse, he encountered an in-store brochure featuring AccessLine's Digital Phone System, a phone system specifically designed for smaller businesses. "Once I saw the association between Costco and AccessLine, I knew they were reputable and I didn't hesitate to make the switch."
Valentini placed his order, and was immediately pleased with the process and the system. "Everything was spot on. The features were all there, the price point was just right – significantly lower than my previous provider, and the sales experience was extremely smooth."
One feature that Raul has found particularly useful is the system's auto attendant capability, a "virtual receptionist" which can be programmed to answer incoming calls and route them to different phone numbers based on schedules the customer sets through a web interface. "The ability to have customer calls ring my cell phone and office phone at the same time has really given me peace of mind. I am able to maintain my productivity without the fear of missing an important call."
Above all, it's AccessLine's support staff that continues to impress Raul. "After discovering AccessLine, I wish I never experienced my previous provider. AccessLine's customer service is far and away superior."
|
|
