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AccessLine Digital Phone Service

Quick Install Guide and Setup MITEL 1000 Owners manual Desk Phone Quick Reference Cordless Phone Quick Reference
AccessLine Digital Phone Service, Featuring the Mitel 1000 Phone System
All of these important business features come standard:
Alarm call
This feature enables you to set your extension to ring at a given time. At the programmed time the extension will give ten rings. If not answered, it will ring twice more at two-minute intervals and will then cancel.
Automatic answer mode
You may program your Desk Phone to work in 'Auto-answer mode'. In this mode the Speakerphone Key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically.
Automatic line selection
This facility allows users to make external calls without having to enter the line access codes (9,8). Automatic Line Selection is turned on by default.
Room Monitor
This feature is available on the Cordless phone only. When set, other extensions can call the phone and the extension automatically answers the call and the caller can listen.
Barge-In
The Barge-In feature allows extensions break in on other extension calls.
Button Hopping
When Button hopping is enabled if you press a second line key while on a call on another line the first call is disconnected. With button hopping off the first call is placed on hold when the second line key is pressed.
Call Park
The Call Park feature allows you to put an external call on special hold by 'parking' it in the system. Any extension may then pick up the call.
Call Pick-up
This feature allows the user to pick up any call, ringing at another extension. These calls include:
  • Internal calls
  • External calls
  • CLI Routed calls
  • Incoming ringing calls routed to a single extension
Call Recording
If an extension is equipped with a voice mailbox the user of that extension can be provided with the ability to record a call. When allowed to record a call the option Record the call is provided on the Desk Phone menu. Recorded calls are saved as new messages in the extension's voice mailbox.
Call Transfer External
This feature allows an extension to transfer a call to an external number. The feature ties up two lines. Such calls are known as trunk-to-trunk calls.
Call Transfer Internal
This feature allows an extension to transfer a call to another internal extension. You can transfer a call to an extension when the extension has answered, while ringing the extension, or while the busy tone is being received from the extension.
Call Waiting from another extension
If you get a busy tone, when you call an extension, you can alert the busy extension that you wish to contact (provided the extension is not protected against receiving Call Waiting tones).
Call Waiting from external calls
If you are on a call and your extension is presented with an external call you will hear a call waiting tone.
Camp on Busy
Camp on Busy allows you to have your extension call a busy extension as soon as it becomes free.
Class of Service
Each extension may be programmed for a Class of Service. This determines the type of call the extension is allowed to dial. Four tables, which can be programmed with up to fifty codes, are used to implement six Classes of Service.
CLI Routing
CLI Routing allows calls from a specific phone number to be routed to a specific extension automatically. Up to a hundred names, each a maximum of ten characters, (including spaces), may be associated with caller telephone numbers. When a number with an associated name is received, the name rather than the number is displayed on the phone. Furthermore an extension number may also be associated with a telephone number. In this case an incoming call from that number will ring at only that extension.
Conference Calls
This feature allows you to hold a three-way conversation between three extensions, or between two extensions and a line, or between two lines and an extension.
Day/Night Service
The 'Day Service' / 'Night Service' feature allows you to change the extensions which ring on incoming calls, change the Class of Service at each extension, and change the voice greeting heard by callers. These changes can take place automatically, at pre-programmed times daily, or can be invoked manually. Furthermore, the system can be programmed to remain in 'Night Service' over the weekend.
Distinctive Ringing
This feature is primarily intended to support Fax. The Network Operator can provide a second number on a CO Line that rings with a different signal (teen line). The system is programmed to ring an extension that can be equipped with a Fax machine when this ringing is detected. All calls with the normal cadence ring the extensions programmed in the Incoming ringing programming.
Do Not Disturb
If your extension is set to 'Do Not Disturb', anyone trying to call you will receive a busy (engaged) tone. If the person trying to contact you has a Desk Phone, 'Do Not Disturb Enabled' will appear on its display. 'Call Back' and 'Alarm call' are the only incoming ringing that will be accepted when this feature is set.
External Consultation Call
While on an external call you can contact another external number to make an enquiry. When the call is answered, you can go back and forth between both calls.
External Forwarding Options
This allows you to decide if external callers or external and internal callers to your extension are forwarded externally. It also allows extensions to be prohibited from activating an external forwarding.
Extension Lock
This feature allows you to lock your extension to prevent unauthorized users from making external calls. You use a Lock Password to lock, unlock, or to make calls from a locked extension.
Extension Names
You may assign names to extensions. When an extension receives an internal call, its display will show the calling extension name in the place of the calling extension number.
Extension Reset
You can reset your extension to cancel all the following features if they have been set:
  • Do Not Disturb
  • Call Forward
  • Call Back
  • Alarm call
Desk Phone Display Contrast
You may choose from four levels of display contrast.
Desk Phone Language
The ability to change the language displayed on the Desk Phone to English, Spanish or French is provided.
Desk Phone Programmable key
You may re-program any or all of the 8 Programmable Keys located on the Desk Phones. You can program these keys to select lines, extensions, features or speed dial numbers.
Desk Phone Ringing Tones
You can select one of three ringing tones.
Feature Access Code List
You may access the range of Mitel 1000 features with a cordless telephone. To use a feature, dial the appropriate code from the list provided in the owner's manual.
Forwarding Calls
Forward all calls from your extension
Before you leave your extension, you can forward all your calls to ring at another extension. Alternatively, you can forward all external calls presented to your extension to an external number.

Forward your calls to you while you are at another extension
The 'Follow Me' feature allows you to set a call Forward to another extension after you have left your extension.

Forward calls when your extension is busy
The 'Forward When Busy' feature allows you to forward all your calls to ring at another extension if your extension is busy (engaged). Alternatively, you can forward all external calls to an external number if your extension is busy. In this case, internal calls will not be forwarded but will be given the busy tone.

Forward calls when your extension does not answer
The 'Forward On No Answer' allows you to forward all your calls to ring at another extension if there is no answer at your extension after four rings. Alternatively, you can forward all external calls to an external number if your extension has not answered after four rings. In this case, internal calls will not be forwarded but will continue to ring your extension.

Incoming Call forwards
This feature allows any extension to set a forward for a line. The option to forward all calls, forward on busy or forward when the call is not answered (after 4 rings) is provided.
Forwarding call ringing at your extension to voicemail
When a call is ringing at your Desk Phone select Forward to Voicemail ' on the display. Incoming calls are deflected to the Answering Machine and internal calls are deflected to the extension's voice mailbox. If the voicemail is busy the call continues to ring at your Desk Phone.
Headset Mode
Your Desk Phone is equipped with a socket for a Headset.
Hotline
Extensions can be programmed so that they automatically dial a number when they go off-hook. The number dialed can be an extension or an external number.
Inverting ringing cadences
The external and Internal ringing cadences can be interchanged on an extension by extension basis.
Least Cost Routing
You may use this feature to have users' calls routed over specific lines, or over a specific Network Provider. In addition you can choose to route the calls over different lines at various times of the day for optimum call rates. Once the facility is activated calls are automatically routed over the selected lines, and the network code is sent to the line before the telephone number.
Music on Hold Options
When an external call is placed on hold, you can choose between music, a tone, or silence to the caller. The music is internal and is integrated into the system and cannot be changed.
Paging
The 'Page All Desk Phones' allows any extension to make an announcement over the speakers of all Desk Phones. Only Desk Phones that are page-protected will not be paged.
Pre-dial mode
If you do not lift the handset you may enter digits in Pre-dial mode by dialing the external number. Digits will not be sent to line until you lift the handset, press the Speakerphone key, or select 'Dial' from the display.
Redial
Use the Redial feature to redial the external number you most recently dialed.
Re-Directing calls
This allows you to re-direct a call that is ringing at your Desk Phone to another free extension The call is presented to the selected extension and stops ringing at your Desk Phone. If you attempt to deflect a call to an unavailable extension it will continue ringing.
Reseize
The Reseize option is displayed when dialing an external call and when an external call is answered. If Reseize is selected the current call is released and the line is re-seized presenting external dial tone.
Restricting Outgoing Calls
This feature lets you decide which lines each extension can access for outgoing calls.
Ring Back
If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free. If you are attempting to get a line to make an external call and no lines are free, use the Ring Back feature to receive a line as soon as one is available.
Saved Number Redial
In addition to the Last external number the previous 5 numbers dialed are also stored and may be redialed.
Setting the language
The text prompts on the phone are in English in default. The options to choose French or Spanish are provided.
Speed Dial list
Each extension can program up to 30 Individual Speed Dial numbers. You can also program 99 system speed dial numbers and names. Users of the system can access the system speed dial numbers, provided they are not restricted from dialing the number because of their Class of Service.
Storing and redialing caller numbers
Caller ID store automatically stores information relating to unanswered calls to the system (answered calls can also be stored). The information stored is the caller telephone number, and the date and time of the call. Information is not stored for calls with withheld or unavailable numbers. When a new record is received and the memory is full the oldest record is discarded from memory.
System Speed Dial Override
It is possible to allow extensions to dial numbers entered in the System Speed dial list, which they are restricted from dialing otherwise.
Restricting Outgoing Calls
This feature lets you decide which lines each extension can access for outgoing calls.
Voice Call (Single Extension Page)
The Voice Call feature allows you to speak over the speaker of an individual Desk Phone.
Voicemail
Every extension is allocated a voice mailbox by default. An Answering Machine (general voicemail box) is enabled to answer calls that come in on all lines.

Forward a message from a Desk Phone
A user can forward a message from their voice box to another voice box.

Automatically call the sender of a message
The 'Return call' feature allows a user to initiate a call to the sender of a message in their voice box.

Record your own Voice Mailbox greeting
Each extension, which has been allocated a Voice Mailbox, can record its own greeting.

Transferring calls to Voice Boxes
Calls can be transferred directly to a Voice Box without calling the extension.

Retrieve Voice Mailbox messages remotely
The ability to access voice mail remotely is provided.

Voicemail Monitor Mode
You can operate your voicemail in Voicemail Monitor Mode. In this mode, when calls are forwarded to your Voice Mailbox and your extension is free, the call is relayed over the speaker of your Desk Phone. If you lift your handset you can intercept the call in which case no message is left in the Voice Mailbox.

Remote Notification of Voice Messages
Extensions must be programmed to allow remote notification. When a user turns remote notification on, a call will be made to the personal or pager number programmed by the user to notify them that they have received a new voice mail message.

The user can set up remote notification to notify them of all new messages or only those marked as priority by callers to their voice mail.

Answering Machine
In default all calls received on all lines are forwarded on No Answer to the Answering Machine. This additional feature allows you to set up the Answering Machine so that it can be turned on and off as required. You can also set the timer so that the answering machine answers calls immediately or after ringing for a period You can select which lines are to be answered by the answering machine when it is turned on.

You can turn the Answering Machine service on and off at any time at from any extension and its operation is independent of 'Night Service'.

Automated Attendant
Digital Phone Service Automated Attendant provides you with flexible call forwarding and a professional image for your incoming callers:
Automated Menus
Auto Attendant allows you to configure menus of keypad options based on your specific business needs. Menus allow callers to use the phone keypad to reach the people, departments or information they need.
Receptionist Routing
Your Auto Attendant number, when called, can deliver calls to a specific number (usually a receptionist) and if that number is busy or unanswered, Auto Attendant will route the caller to a menu of options so the caller can still reach the person or information they need.
Bulletins
Bulletins provide outgoing information to callers such as hour of operation, driving directions etc.
Dial by Name
Dial by Name allows callers to enter the first few letters of a person's last name. Provided a match is found, the system will transfer the call to the appropriate person's phone number.
Ordered Hunt Groups
Ordered hunt groups allow you to create list of phone numbers that are called in a specific order. The caller is placed on hold and is played hold music. The first person in the Hunt Group to answer the phone will receive the call.
Simultaneous Hunt Groups
Simultaneous Hunt Groups allow you to create list of phone numbers that are all called at the same time. The caller is placed on hold and is played hold music. The first person in the Hunt Group to answer the phone will receive the call.
Call Transfer
Receive a call through Auto Attendant and transfer that caller to any other phone or extension.
Voicemail
Each Auto Attendant comes with a built in voicemail box. Voicemail messages may be listened to from any touch-tone phone or through the Web.
Web Administration
Each Auto Attendant comes with an easy to use Web administration web site. Through the web site, you may change or modify virtually all aspects of your service including creating or changing Menus and Bulletins, setting up or changing the Weekly Schedule and much more. Message notification allows any pager, cell phone or email address to receive a short message alerting that a fax or voicemail has just been received.
Automatic Call Back
When a voicemail message is left in your Auto Attendant voicemail box, the system "captures" the caller's phone number and allow you to call that person back by touching 2 keys while listening to the message.
Scheduled Greetings/Menus
The Weekly Schedule feature allows you to automatically activate different Menus based on time of day and day of week.
Script Generator
Once a Menu or Bulletin has been created, print out a script template to assist you in recording the greeting.

Conference Number
Toll-Free Access
With Digital Phone Service Conference Number, every Conference Calling account comes with Toll-Free Access, to create a user-friendly experience for your important contacts and customers.
Web Interface
Digital Phone Service Conference Number offers a complete set of online management tools for your Conference Calling number; change your PIN, schedule your conference calls, chat online with our service reps, and more.
Always-On Conferencing
With Digital Phone Service Conference Number, you never have to worry about whether your Conference Calling number is available; it's always on! You can hold up to 5 on-the-fly conference calls at the same time, with up to 25 participants.
Scheduled Conference Calling
If you'd like, you can always set up a pre-scheduled conference as well, using our online web interface. You can set them up to a year in advance, with up to 100 participants (25 speakers and 75 listeners). You can even hold up to 30 simultaneously.
Conference Calling Duration
"Scheduled" Conferences can be up to 8 hours in duration while "Always-on" Conferences are pre-set for a duration of 4 hours.
Early Arrival
Your participants can arrive up to 10 minutes before the start of the conference.
Host/Guest Codes
With Digital Phone Service Conference Number, you can give every conference call its own guest code, for secure management of attendees! Each call can have its own host code as well (don't worry; if you get confused on who is the host, Digital Phone Service Conference Number will accept multiple hosts on a call).
Host Controls
With Digital Phone Service Conference Number, the host is in complete control of the call. A host can add time to the call on-the-fly, can mute all participants on the call, or can be immediately connected to Customer Support.
Industry Leading Customer Support
Digital Phone Service Conference Number is supported by the best Customer Care in the industry. Fortune 500 Companies such as IBM and Sun Microsystems have relied on our highly knowledgeable support team for years, and our customer testimonials always mention their great Customer Care experience.

WebFax Account and Mailbox
Digital Phone Service WebFax provides the convenience and flexibility unavailable with traditional fax systems without the cost and hassle of maintaining extra phone lines and fax machines. WebFax service provides you with a single local or toll-free number that allows you to receive faxes without worrying about busy signals, ink, or paper. And, with WebFax you can send any document from your PC to any fax machine without any special hardware. You just need to be connected to the Internet and have installed the WebFax Fax Upload software.

When your WebFax account receives a new fax, you are immediately notified via email, pager, or text messaging to your cell phone that you have a new fax. Faxes are stored on our secure system allowing you to access your fax online with your personal PIN. Once logged in you can view your faxes or forward them to your printer, any fax machine, or email address.

General Features
Inbound Single Fax Page Length
Unlimited
Total Fax Storage
256 faxes
Saved Faxes
90 Days
Number of outbound fax pages per fax
200
Number fax machines that can be sent to at one time
100
Local number
Your WebFax phone number will be local in any area AccessLine serves
Toll-Free Number
Your WebFax phone number will be Toll-Free
Never Busy Service
Receive up to 3 faxes at the same time
Features Available through the Web
Send from PC to fax machine
Upload any document from your Windows-based computer to be sent to one or more fax machines.
Send from PC to fax mailbox
Upload any document from your Windows-based PC to be sent to your fax mailbox to be managed like any received fax (view, print, send to fax machine, forward via email).

   Supported Operating Systems:
    Windows 9x; 16-bit Version
    Windows ME; 16-bit Version
    Windows NT 4.0; 32-bit Version
    Windows 2000 Professional; 32-bit Version
    Windows XP Professional; 32-bit Version
    Windows Vista; 32-bit Version

Fax Log
View a log of all uploaded faxes
Fax Preview
View your document as it would look once converted into a fax
Features Available through the PC
View Fax
View stored faxes as PDF, JPG or TIFF
Save to PC
Save fax messages to your PC by downloading one or more
Forward to Fax Machine
Forward faxes to one or multiple fax machines
Forward Fax to Email
Forward Fax to any email address as a link or file attachment (PDF, JPG or TIFF)
Create Group List
Create and name lists of users to be included in fax distribution list
Delete
Delete faxes anytime while or after listening.
View Saved or New
Choose to view all new faxes or all saved faxes
Change PIN
Change your Personal Identification Number
Notification
Setup or change Notification settings including the email address of the computer and/or wireless device to receive notification.
Email link to new fax
Included in the body of the notification email is a link to the new fax.
Features Available to Caller
Callers dial the WebFax phone number just as they would with any traditional fax machine and send their fax. WebFax receives and stores the fax for you.

Additional Features
VoiceMail Box
As with any phone system, if all the lines are busy, no one will be able to leave a voicemail. The solution is our optional network-based VoiceMail Box. This "mailbox in the network" will allow any caller to leave a voicemail, even if all your phone lines are busy!
Inbound Caller ID with Name
Inbound Caller ID with caller Name shows the caller name and phone number on the LCD screen of the phone when a call comes in.
Vanity Number
Need a particular number? We have a large selection to choose from. (First Number Complimentary; each additional includes a $15 one-time activation fee)
Toll-Free Rate Plans
Digital Phone Service has Toll-Free numbers available as an option, our Toll Free rates are an incredible deal!
Transfer of your Current Toll-Free Number
Want to move to AccessLine Digital Phone Service, but keep your current Toll Free number? Not a problem, we’ll handle that for you. ($10 one-time activation fee)
Directory Listing
Digital Phone Service can list up to 5 numbers for you. ($2 per number per month; $15 one-time activation fee)
Remote Market Number
AccessLine Digital Phone Service frees you from the need to be chained to your area code. With AccessLine’s Remote Market Numbers, you can look like you have a local office anywhere, whether you’re physically located there or not!
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