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After Hours Answering Service
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Need a way to manage calls after hours? SmartOffice works for a fraction of the cost of a live answering service and can actually connect the call rather than setting up a call back. With SmartOffice, you avoid playing "phone tag" and connect to your callers after hours.
- Automatically switch to after hours mode based on time of day and day of week
- Greet callers with customized messages
- Receive voice mail messages and notification of messages via any wireless device or email
- Provide callers with information
- Route calls to individuals or groups of people (in a specific order or all at the same time)
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Virtual Receptionist
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Don't have an office? Don't have a receptionist? Need to present callers with a main business number that routes calls to the right people or information? SmartOffice works as your virtual receptionist 24hrs/day for the fraction of the cost of a dedicated person.
- Greet callers with customized menus of options.
- Route callers to the right person, department or information.
- Transfer calls to any other phone regardless of type or carrier.
- Automatically play after hours messages based on your business hours
- Receive voice mail messages.
- Use your SmartOffice number as your fax number (it receives and stores faxes so you can view them via the Web, forward them to email or any fax machine).
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Consolidating and Connecting Virtual Workers
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Are a majority of people in your "office" not in the office at all? Most phone systems deliver calls only to office phones. If your company primarily uses home or cellular phones, then SmartOffice is for you.
- Provide callers with one main business phone number that delivers calls to any employee on any phone, anywhere.
- Allow employees to receive voice mail messages and forward voice mail to any other employee using AccessLine voice mail.
- Allow callers to dial the name or extension of the person they wish to reach and deliver that call to ANY phone.
- Allow employees to receive a call on any phone and transfer that caller to any other employee or any other phone number.
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Consolidating and Connecting Multiple Offices
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Looking to consolidate multiple branch offices with one phone number and one phone system? SmartOffice lets you do that and much more.
- Provide callers one main phone number to reach any location.
- Allow callers to reach any employee at any location through one main number.
- Provide Dial by Name and Dial by Extension capability for callers to reach any employee regardless of location.
- Allow employees who use AccessLine voice mail to send and forward voice mail messages to any employee at any location.
- Allow employees to transfer calls to other employees regardless of location.
- Save money by providing a centralized receptionist who can send calls to any employee regardless of location.
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Making Small Businesses Look and Sound Larger
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Tired of your small business sounding like a small business to callers? SmartOffice makes any business sound like a large enterprise.
- Greet callers with automated menus of options providing information and call routing to specific people or information just like with large expensive phone systems.
- Through your SmartOffice number, route calls to wherever you are working, home, office or cellular so you never miss an important call.
- Use your SmartOffice number as your fax number (it receives and stores faxes so you can view them via the Web, forward them to email or any fax machine). Your faxes go where you go.
- Transfer callers from and to any phone. Answer a call on your cellular phone and transfer the caller to your office phone.
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Retail Call Routing
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Are your retail employees spending too much time answering the phone and too little time helping customers? SmartOffice allows retail stores to focus on customers, while providing automated information to callers and only connecting the right callers to the store.
- Provide automated outgoing information such as hours of operation, address and driving directions.
- Transfer callers to specific departments within the store
- Transfer callers to other locations (shared customer service centers etc).
- Automatically switch to after hours mode and play different greetings and offer different routing options.
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